How to improve your Process as per ISO 9001

A business process is a collection of linked tasks that find their end in the delivery of a service or product to a client. A business process has also been defined as a set of activities and tasks that, once completed, will accomplish an organizational goal.

5 Steps to improve Process are

  1. Define
  2. Measure
  3. Analyze
  4. Improve and
  5. Control


Good processes are made as simple as possible to avoid opportunities for error in execution. Unnecessary complexity makes processes difficult to follow and even more difficult to inspect and control.

A  Good Process should be Simple.


Process Alignment measures the level of the matchup between customer demand, process outputs, and supplier inputs. Process alignment is measured by a demand time bucket that is preferred by the customer, as the customer demand profile sets the cadence for process delivery requirements.


Process analysis is the action of conducting a review and gaining an understanding of business processes. It involves reviewing the components of a process, including inputs, outputs, procedures, controls, actors, applications, data, technologies and their interactions to produce results

Once organizations have this visibility they can understand bottlenecks, throughput and performance of these processes and take actions to optimize the business process.


Effective practices that support business process improvement can help remove inefficiencies and ultimately improve the productivity of team members. With tools for enhancing processes, organizations can evaluate performance metrics and evolve processes without restricting the way teams work.

  1. Improve Customer Experience and Revenue.
  2. Reduce Risk.


Business process control is an on-going procedure of checks and balances of business processes, that analyzes the functions of a business from top to bottom, and defines tasks for effective administration, problem-solving, and problem prevention.

Process control is the ability to monitor and adjust a process to give a desired output.


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