Provide training Training delights customers and not only will you continue to get revenue from a satisfied customer, but there’s every chance that customer will actively push other prospects your way. Providing training can help delight customers and drive additional customers to… Continue Reading
A business process is a collection of linked tasks that find their end in the delivery of a service or product to a client. A business process has also been defined as a set of activities and tasks that, once completed,… Continue Reading
Proficiency Testing (PT) or External Quality Assessment (EQA) is a program in which multiple specimens are periodically sent to a group of laboratories for analysis. The purpose of such a program is to evaluate the laboratory performance with regard to the… Continue Reading
There are many elements that can make or break your retail store, including interior design. Good interior design can increase sales while bad interior design can put you out of business in no time. You can have the best product… Continue Reading
The top management of the CAB shall periodically conduct a review of the CAB’s management system and technical activities to ensure their suitability and effectiveness and to introduce any necessary changes or improvements. Management review should also take note of… Continue Reading
Knowing your customer is key for any business endeavor. Successful business owners understand what their customers want and the most effective way of making their product or service available. The depth of knowledge is also crucial – it requires knowing more than… Continue Reading
An internal audit is a formal laboratory activity that must be performed in accordance with a documented procedure and on a regular schedule. Laboratories may choose to conduct a full laboratory audit annually or biannually, or to audit parts of their… Continue Reading
Build a Guideline Once you’ve got the information above, outlining what has to happen, the next thing to do is to build a plan with all of the dates and the stages to success in it, so you can track… Continue Reading
Measuring customer satisfaction is vital for growth in any organisation; it provides insights into what works and offers opportunities for optimisation. Customer satisfaction is essential for improving loyalty rate, reducing costs and retaining your customers. Customer satisfaction is closely linked to revenue… Continue Reading
Inter laboratory comparison is the organization, performance and evaluation of tests on the same or similar test items by two or more laboratories in accordance with predetermined conditions. Inter laboratory relating to, or engaged in by more than one laboratory.… Continue Reading