8 QMS PRINCIPLES

 Principle 1: Customer focus   Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.   Design the product/services/facilities around the customers need and expectation. “Sell what customer… Continue Reading

8 QMS PRINCIPLES

 Principle 1: Customer focus   Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.   Design the product/services/facilities around the customers need and expectation. “Sell what customer… Continue Reading