Greet Customers

1.    Smile when you greet your customers.

You want your customers to feel welcome, and that starts with your body language. Stand tall, smile, and approach them briskly. Everything about your manner should say “I’m glad you’re here!

2.    Dress professionally. 

How you look is a key part of your greeting. You need to look like you care about your job. A conservative, professional outfit will convey that message. Unless you work in a store with a specific dress code that states otherwise, avoid provocative clothing that might offend customers or make them feel uncomfortable.

3.    Acknowledge the customer quickly. 

80% of customers say they want to be noticed and nearly all welcome a friendly greeting. You don’t have to greet each customer right away, but you do need to acknowledge him or her with eye contact and a smile.

·        If stocking shelves or working in the back, stop to greet a new arrival. At the very least, tell her you will be with her shortly. Studies show that customers are much happier waiting if they have been greeted first.

·        If serving another customer, ask him if he minds if you quickly greet the new arrival before you do so.

·        Use a bell on the door to let you know when new customers have arrived, so that you can be sure to greet them promptly.

·        Try to greet incoming customers within 30 seconds.

4.     Remember customers’ preferences.

 It pays to remember frequent customers’ likes and dislikes. Knowing what someone orders at a coffee shop or restaurant makes them feel like a regular. If you work at clothing store, remembering that a customer loves pink or is fond of a certain brand will make her feel like you care. Personal attention like this is a great way to create customer loyalty.

 5.     Show customers to products.

       Don’t just tell them where to look for what they want. They will appreciate     it if you walk them to the product and show them precisely where it is.

6.    Ask questions. 

The more specific details you can get on what a customer is looking for, the better you can satisfy his needs. If at a nutrition store and looking for protein powder, you might ask if he is trying to lose weight, built muscle, or tone. Does he want something for after workouts or to stave off hunger? If a customer is looking for shorts at a clothing store, you might ask about how formal or the type of fabric. Questions show you care.

7.     Give space after the greeting if necessary.

 Don’t try to read your customers before greeting them. You never want to assume someone wants to be left alone. Always greet an arriving customer warmly, but if she responds coldly or not at all, tell her you will be nearby if they need help and give them space.

8.    Get the exit right. 

The effect of a great greeting can easily be lost with a bad goodbye. Don’t just thank them for coming in. Walk customers to the door and open it for them. Ask anyone who looks like they could use a hand – older customers, pregnant women, parents wrangling their children – if he or she would like help carrying their packages to the car.



  1. I think the admin of this site is genuinely working hard
    in favor of his site, for the reason that here every material is quality based information.

  2. In fact no matter if someone doesn’t be aware of after that its up to other visitors that they will assist,
    so here it happens.

  3. Awesome blog! Is your theme custom made or did you download it from somewhere?
    A theme like yours with a few simple tweeks would really make my blog jump out.
    Please let me know where you got your theme. Thanks a lot

  4. Hey there! This is my 1st comment here so I just wanted to give a quick shout out and say
    I truly enjoy reading your posts. Can you recommend any other blogs/websites/forums that cover the same subjects?
    Thanks a ton!

  5. Thanks for your personal marvelous posting! I definitely
    enjoyed reading it, you can be a great author. I will remember to bookmark your blog
    and may come back someday. I want to encourage that you continue your great posts,
    have a nice holiday weekend!

  6. Right here is the right web site for everyone who would
    like to find out about this topic. You know so much its almost
    tough to argue with you (not that I really
    will need to…HaHa). You definitely put a brand new spin on a subject that has been written about for years.
    Great stuff, just excellent!

Leave a Reply

Your email address will not be published. Required fields are marked *